Using ATS
		Priorities for classifying problems

Creating a new ATS action

Page One

Title

This text will be the title for the action being created. This is a required field.

Select Actionable Items

Expand the tree and pick the appropriate item or items associated with this action.

Filter

Removes items from the Impacted Items tree which do not match the specified filter. Clearing the filter will restore the complete list of items in the tree.

Page Two

Description

Enter the detailed description for the action.

Change Type

Choose the type of change for the action:

1. Improvement: This action is an improvement to an existing component or functionality, or new functionality for an existing system.
2. Problem: This action describes a problem with existing functionality.
3. Support: This action required user support, no product changes required.

Priority

Choose the significance of the action. See this table for a description of various priority levels.

Deadline

Pick a date when this action should be resolved.

Validation Required

Select this checkbox if the action requires validation once it is resolved.

User Community

Choose the group or groups affected by this action. Use the ctrl or shift keys to select multiple items.

		Priorities for classifying problems